Quality management in the health and social services sector

Prescriptions for management systems in a high-quality health and social services sector.

Public hospitals, private hospitals and healthcare institutions, as well as many other businesses and organisations in the healthcare and social services sectors operate in a challenging, tense environment. Discussions about coverage (peripheral regions) and the problem of rapidly rising healthcare costs are a central issue in politics and society. Swiss healthcare and social services providers are well-placed in this respect: The education level is good, the business enjoys a high level of trust in society while the demand is rising. However, financial realities are compelling the industry to take measures to ensure that the quality of healthcare and social services that is expected by all stakeholders remains affordable in the future and develops further. The various institutions and actors must be prepared to be measured and compared using indicators, such as utilisation, cost per day and patient outcome and quality. In the environment that is increasingly shaped by market mechanisms, the results are often a question of continued existence. Important: True quality, increased efficiency and effectiveness and sustainability can only be achieved through savings. Optimisation and further development should be the aim at all levels of the organisation. Quality development must have an effect on the satisfaction and quality of life of those who benefit from it. This means that quality management is of decisive importance.

Process quality challenge

Managers, front line staff, patients and consumers, insurers, research organisations - the list of stakeholders in healthcare and social services goes on and on. In order to meet the requirements of a high-quality organisation in this complex environment, the efficient control of all processes through quality management by dedicated managers is of central importance. SQS has the right tools to implement the appropriate process management. Based on the ISO 9001 standard for integrated quality and management systems and other cross-industry standards such as ISO 14001 (environmental management) and OHSAS 18001/ISO 45001 (occupational health and safety protection), we assess and certify a wide range of other quality standards for specific disciplines and needs. These include quality management for medical practices (Good Medical Practice®), the quality indicators of SODK-OST+ as well as the requirements for addiction help institutions (QuaTheDA).

Overview of the offer

Main standards

  • Certification of quality management systems

  • Certification of environmental management systems

  • Certification of occupational health and safety

  • Certification of occupational health and safety
    (The BS OHSAS 18001:2007 looses its validity per March 11, 2021 and will be replaced by the ISO 45001.)

  • Anti-bribery management systems
    (The responsible product manager, Mr Gianluigi Pezzuolo will be glad to answer any further questions regarding this product).

Additional standards

  • Certification of quality management systems of health care

  • This product will be certified in Italy only.
    (The responsible product manager, Mr Giovanni Lucchini will be glad to answer any further questions regarding this product).

National schemes

Labels

  • (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)

  • Verification of the requirements of allergen management for manufacturing allergen optimized consumer goods, for services and for hotel rooms

  • Certification of the directives for Genevan medical and social institutions and members of FEGEMS

  • Certification of quality management systems designed for medical practices

  • Established in collaboration between the Swiss Society of Public Health Administration and Hospital Pharmacists (GSASA) and the Agency for the Promotion and Evaluation of Quality in Health Care and Social Services (APEQ).
    (The Reference system Quality for Hospital Pharmacies is invalid as of September 15, 2018. The Reference system Quality for Hospital Pharmacies Issue 2.0 is effective immediately.)

  • Established in collaboration between the Swiss Society of Public Health Administration and Hospital Pharmacists (GSASA) and the Agency for the Promotion and Evaluation of Quality in Health Care and Social Services (APEQ).

Assessment models

  • Assessment of the quality of life ability of organizations and the quality of life of clients/customers and the work-life quality of employees (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)

  • Assessment of management systems of organizations and enterprises on the basis of the EFQM criteria and industry-specific quality criteria.
    (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)

Dario Schlegel
Dario Schlegel
I will gladly take time for you!

+41 58 710 34 33