Solutions for Tourism

Quality and sustainability as the foundations of success

Strong international competition, high costs, and rapidly rising customer expectations: The Swiss tourism faces fierce international competition. What is needed are management systems that enable quality assurance at every level of a complex network. Because in tourism, a wide variety of players must work together so that destinations can meet customers’ high expectations. A key to success in this regard is integrating sustainability into the management system: The major challenges can only be overcome once the economic, social, and environmental needs of the relevant stakeholders are met throughout the entire value chain.

Effective SQS tools

The ISO 9001 standard provides an excellent foundation for a management system that considers improvement as an ongoing task of the organization. It is compatible with other system standards and requirements, such as those for environmental management (ISO 14001), occupational health and safety (ISO 45001), or risk management (ONR 49000 series and ISO 31000). Whether information security (ISO/IEC 27001), energy management (ISO 50001), food safety (FSSC 22000), or sustainability: SQS offers a wide range of tools for assessing and certifying the quality of entire systems or sub-sectors in tourism. In doing so, we naturally take regional characteristics and customer-specific needs into account.

Hard facts and emotions

Accessibility, infrastructure, safety, reliability, expertise—many quality factors in tourism can be evaluated using hard data and clear indicators. However, the high proportion of personalized services in tourism brings another crucial aspect into the focus of quality assurance: The emotional dimension of service quality. This includes many «soft» factors such as friendliness, empathy, a willingness to accommodate, trustworthiness, and language skills. The specialists at SQS will show you how to integrate these quality factors into your management system. After all, quality management ultimately has one single major goal: Satisfied customers who are happy to return.

Overview of the offer