Corporate Report 2022

Dear reader

SQS can look back on a positive and eventful year. 2022 was a year of consolidation and new beginnings at the same time. Consolidation means "firming up" or "tightening up". First and foremost, the consolidation of earnings is a good sign. Due to a recertification cycle, we had recorded a particularly high turnover of CHF 47.0 million in 2021. In 2022, we again primarily conducted surveillance audits. The revenue of CHF 44.2m was therefore lower, but still above average for a recertification year. In addition, SQS was able to acquire over 500 new customers. This means that we are able to convince companies time and again with our value proposition. 

We have consolidated and thus established the hybrid forms of work. Both auditors and customers are increasingly taking advantage of the flexibility and efficiency potential offered by virtual remote audits in combination with on-site audits, which are still crucial for customer benefit. Hybrid audits have become established after the pandemic. The same is true for the office staff, who make active use of the home office option.  

Our successful reaccreditation by the Swiss Accreditation Service should also be seen as a consolidation and recognition of our efforts in the area of compliance. Without the constant commitment to improving structures, processes and instruments, we would not be at the current level as an accredited conformity assessment body. As a result, we have received renewed confirmation from an appointed body of what is one of our central messages: an ISO certificate from SQS is a guarantee of special quality and credibility! 

In a dynamic environment, consolidation can also be a hindrance. That is why SQS is forward-looking: On the one hand, we would like to highlight the introduction of «Dynamics 365», which started in 2022. This ERP software represents an investment with great potential. The aim is to use digitalisation even more consistently and efficiently for our organisation and our customers. Furthermore, we have made important progress in the development of our product portfolio and our market presence in the area of sustainability. 

Our projects for continuous improvement in the areas of corporate culture and communication, leadership, human resources and processes are also forward-looking. These are coordinated by the management with the participation of employees who bring the entire diversity of SQS to the table. 

Consolidating the tried and tested and daring to try something new will remain our credo in the future. This task is timeless, but in 2022 we have tackled it anew and courageously - determined to continue on the path we have chosen. What better occasion for this than an anniversary year? In summer 2023 we celebrate the pioneering foundation of SQS 40 years ago

We would like to express our sincere thanks to all employees for their commitment to SQS and to our customers.

A Grisard_grau

Andrea Grisard

Unterschrift MUF

Felix Müller

President Andrea Grisard and CEO Felix Müller

Together, we continue to develop SQS in order to truly live up to the claim of a sustainably managed company.

Felix Müller, CEO


The SQS Corporate Report provides information on the economic, social and ecological dimensions of our actions. Its structure is based on the sustainability aspects of the Global Reporting Initiative (GRI). In addition to the office in Zollikofen (head office), the reporting also includes the Italian branch office in Milan. The subsidiary in Germany (SQS Deutschland GmbH) is currently not subject to auditing and is not shown in the value added data. Unless otherwise stated, all data refer to the calendar year 2022 and to the reporting date 31 December 2022 respectively.


Value creation

In the 2022 financial year, the turnover decreased from CHF 47.0 million to CHF 44.2 million compared to the previous year. The reason for this is cyclical: The year 2021 was characterised by a so-called recertification cycle, which led to particularly high turnover. In 2022, on the other hand, an exceptionally large number of maintenance audits took place. These generate lower revenues on average.

Significantly, 527 new customers and 213 cross-sells were recorded. This proves that SQS is always able to convince companies anew of its value proposition and sell additional products to existing customers. The benefits of integrated management systems, in which several standards are combined, are a central message of SQS marketing communication.

Financial key figures +
Financial key figures 2021 2022
Turnover (CHF) 47'003’435 44'198’161
Operating expenses (CHF) 45'664’016     43'044’170
Personnel expenses (CHF) 38'775’045     36'005’599
EBITDA (CHF) 1’339’419     1’153’991
Profit (CHF) 13’813     18’078
Equity ratio 51,3 % 55,4 %
Asset coverage ratio I 2,54 2,49


Note: The financial report covers the entire business activity of SQS, i.e. the head office in Zollikofen (Switzerland) and the branch office in Milan (Italy). The subsidiary SQS Deutschland GmbH with registered office in Konstanz is currently not subject to audit and is not part of the financial reporting.

«The successful re-accreditation has shown that we are balancing compliance and cost-effectiveness."

Silvio Genovese», Division Manager Products, Compliance and Accreditations

Core business with assessments in the accredited and non-accredited area

In 2022, SQS had over 100 products in its portfolio in the accredited and non-accredited area. This large number should not conceal the fact that a large proportion of sales was generated with three main standards in the accredited area: ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 45001 (occupational health and safety). These are all the more important as they are often the starting point for the integration of further standards within the framework of integrated management systems for customers and thus a driver of cross-selling, where SQS can exploit the competitive advantage of its wide range of products.

The core business in the context of accreditation shapes SQS financially and culturally by demanding and promoting the following qualities in the company:

  • a technical expertise that is able to link the accreditation requirements with the reality in individual sectors and companies;

  • high reliability and credibility towards customers and the accreditation body;

  • a pronounced practical orientation;

  • long-term thinking and acting.


Against this background, it is all the more important that SQS was re-accredited by the Swiss Accreditation Service (SAS) in 2022 at the end of a five-year cycle. The decisive factor for this was that we had improved, with regard to compliance, our structures, processes and instruments in previous years. At the same time, we have further developed our management and IT system, enabling the management of numerous certification systems, harmonised working methods and thus synergies. This enables us to achieve a balance between compliance and effectiveness.

A setback occurred with regard to the approval of SQS Deutschland GmbH as a so-called Notified Body for medical devices. In dialogue with the German supervisory authority responsible for this, the Central Authority of the Federal States for Health Protection with regard to Drugs and Medical Devices, ZLG), it became apparent that the processes and methods applied in Switzerland would require considerable adaptation in order to meet the requirements in force in Germany - even though the normative bases are the same. This meant that SQS Deutschland GmbH would not receive approval until 2023 as intended. 

Further information on accreditation in general and the accreditations as well as approvals of SQS can be found in the blog post «Accreditation: separating the wheat from the chaff | SQS». The Swiss Accreditation Service is by far the most important accreditor for SQS, ahead of the Italian Accredia.

New products and business areas

SQS is developing new products in the accredited and non-accredited area as well as a new business area with sustainable corporate management. In 2022, the most significant activities in this regard were:


Swiss IRIS Certificate

Since 2021, SQS has been running the International Railway Industry Standard (IRIS) - the main standard of the railway sector - under its own approval. This is intended to serve the local market even better. The 2022 audit of Stadler Rheintal AG in St. Margrethen on the basis of the IRIS Gold standard is an indication that this calculation is working. Around 2300 companies worldwide are certified according to IRIS. However, the Stadler Group subsidiary was only the fifth worldwide and the first in this country to be audited according to the highest performance level. One of the special requirements of IRIS Gold is that the auditing team must also meet higher standards and is monitored by the European Railway Industry Federation (UNIFE).

Haciismailogullari Fatih 3-4

«The successful certification of Stadler Rheintal AG at the IRIS Gold Performance Level was a milestone for both the company and SQS.»

Fatih Haciismailogullari, Lead-Auditor for IRIS

Verification (auditing) of sustainability reports and supply chains

In its first financial year, SQS Deutschland GmbH built up a product portfolio in the area of verification (auditing) of sustainability reports and supply chains as well as a network of competent experts for this purpose. In addition, it started customer acquisition by means of marketing and communication and thus built up a good network.


Circular Globe

Together with Quality Austria, SQS launched the Circular Globe maturity model and label in 2021, which supports, assesses and - where appropriate - awards organisations on their way to the circular economy. In 2022, it was able to award the Circular Globe Label to two first organisations, the bag producer FREITAG and Implenia Real Estate Products, a division of the construction and real estate company Implenia. On the one hand, the cooperation with the two prominent customers confirmed the benefits and feasibility of the model and process. On the other hand, it was a milestone in the marketing of the product. To this end, 22 Circular Globe criteria catalogues were also sold by the end of the year.



The tools established in the market for sustainability assessment and reporting are too complex and too expensive for most small and medium-sized enterprises (SMEs). At the same time, evidence of sustainability performance is increasingly demanded by SMEs as well. This is why the Center for Corporate Responsibility at the University of Zurich/University of Applied Sciences Fribourg has developed "esg2go" in collaboration with numerous SMEs. SQS became the development partner and preferred verification partner of esg2go in 2022. In addition, it offered training in sustainable business management and esg2go from the last quarter onwards, generating revenue in the mid five-digit range. Finally, SQS was able to conclude strategic partnerships with UBS and the industry association HotellerieSuisse to establish esg2go in the market.


«The evaluation and reporting tool esg2go has been in demand right from the start. As a development partner and preferred verification partner, we contribute to this success.»

Andri Bodmer, head of sub-division Marketing and Business Development

Training courses and seminars

SQS offered both on-site and online seminars in 2022. A total of 120 seminars were held, 20 of them directly at customers' premises (in-house seminars) and 100 public seminars. Of the latter, around 60 per cent were held as webinars. Compared to 2021, the increase in participant days was more than 20 per cent, and that in turnover more than 40 per cent. This generated revenues of more than CHF 1.0 million, thus reaching the level of the pre-pandemic period again.

The satisfaction of participants in the public seminars and webinars remained stable, with a strong increase in the number of responses.

Key figures training area +
Key figures training area 2020 2021 2022
Turnover (CHF) 674'362 760'176 1’024’120
Number of public seminars 70 89 100
thereof webinars 35 68 58
Number of in-house seminars 25 19 20
thereof webinars 4 1 11
Number of participant days 1317 1417 1722
Satisfaction of the participants (public seminars in Switzerland)* 4,5 4,7 4,5

* Grading scale: 1 (unusable) until 5 (very good)

Client structure

SQS's most important markets are Switzerland, Italy and Germany. Of the almost 9,000 clients, 67 per cent are based in Switzerland and 23 per cent in Italy. The remaining locations are mostly in Germany. International customers benefit from our global certification. Different locations are grouped together and certified according to a random sampling concept. 

Our strong roots in our home market and our proximity to large, globally active companies give us a wide range of insights, knowledge and ultimately the competence to accompany our customers in their development in the best possible way. This competence has a broad impact because 94 percent of our customers in Switzerland are micro, small and medium-sized enterprises (SMEs). More than two thirds have 49 or fewer employees. Our clientele is a reflection of the open, dynamic and competitive Swiss economy. 

On average, we serve our customers for more than twelve years, with 54 percent using our services for longer than nine years. Our customer relationships are characterised not only by their longevity and loyalty, but also by their breadth. Of our clients, a third have two or more SQS certificates. As cross-selling continued to be successful in 2022, these extensive customer relationships were further strengthened. 


«The introduction of D365 is a milestone in the further development of our IT infrastructure. It is therefore all the more important to carry out a careful analysis and strategic conception beforehand.»

Diego Garigliano, D365- Project manager


SQS IT is based on a hybrid infrastructure. Services are outsourced where economically viable and responsible in terms of security. The future SQS system architecture should be lean, agile and economically sustainable and minimise risks relating to data security and protection.

Against this background, we launched a project in 2022 to analyse, design and introduce MS Dynamics 365 as the successor software to Microsoft Dynamics AX. The introduction of MS D365 will enable us to drive the digitalisation of our company and to make the best possible use of the opportunities offered by the Microsoft ecosystem and cloud services in particular. In doing so, we are always guided by the idea that IT should be a central instrument for the further development of our organisation and the support of our employees. 


SQS Deutschland GmbH had its first financial year in 2022. It was characterised by the following activities:

  • Start-up of the offices in Constance (D) and build-up of the team with a managing director and two employees in the field of marketing and communication;
  • Setting up a product portfolio for the verification of sustainability reports and supply chains as well as other services in the sustainability sector;
  • Establishment of a team of external experts for the validation of sustainability reports;
  • Marketing and communication for the purpose of customer acquisition in the sustainability sector;
  • Procedure for the approval as Notified Body for medical devices by the Zentralstelle der Länder für Gesundheitsschutz bei Arzneimitteln und Medizinprodukten (ZLG).

The Liechtenstein Society for Quality Assurance Certificates (LQS) was founded as a pillar of SQS in the European Economic Area (EEA). Due to the foundation of SQS Deutschland GmbH, which enabled direct market access to the EU, LQS lost its importance and was dissolved in 2022. All customers of LQS were taken over by SQS.



SQS is also involved in around 30 associations, societies and other interest groups. As a member of SAQ Swiss Association for Quality and the Schweizerischen Normen-Vereinigung (SNV) SQS is well networked with quality experts and participates in standards committees.

Economic and political environment

SQS is legally a non-profit association and in fact an SME serving the Swiss economy. For this reason, it is committed on the one hand to business-friendly legal and political framework conditions through public affairs work and on the other hand through partner- and member organisations for products and services that benefit its customers.

Public affairs activities in 2022 focused in particular on

  • clarity and stability in relations between Switzerland and the European Union (EU) in the field of medical devices;
  • the mutual recognition by Switzerland and the EU of certifications in cross-border rail traffic;
  • The inclusion of Conformity Assessment Bodies (CABs) as entities that can audit reports prepared by companies under the Due Diligence and Transparency Regulation on Minerals and Metals from Conflict Zones and Child Labour;
  • The consideration of CABs as bodies that are generally recognised by the legislator when it comes to the regulated verification of sustainability reports or sustainability assessments of economic actors.

SQS is a founding member of IQNET, the largest global network of management system certification providers. A rigorous qualification process for members ensures that IQNET certificates enjoy a high reputation worldwide. This represents substantial added value for SQS customers operating globally.

In 2022, SQS was confirmed as a full IQNET member following a peer assessment by an international audit team. In the four-stage assessment, it was attested the highest or second-highest level of maturity with regard to all criteria. In addition, the auditors identified three best practices of SQS that are recommended to all IQNET members. 


Supply chain

Due to the advancing digitalisation, SQS purchases products and services mainly in the ICT sector. In addition, it purchases services in the areas of mobility, accommodation, catering, building maintenance, event organisation, marketing, finance, legal advice and insurance. When selecting suppliers, SQS gives preference to its own customers wherever possible. In doing so, it relies on proven and long-standing collaborations.



Fairness is a form of appreciation - for example with regard to equal pay between men and women. The repetition of the equal pay analysis in accordance with the Gender Equality Act in 2022 confirmed the fundamentally equal pay. The analysis, which considers parameters such as function, length of service, training and further education, was verified by an external body (Klingler Consulting) and its result communicated internally.

Participation is another form of appreciation. As part of a project to position SQS in the market for sustainable corporate management, two workshops were therefore held to which employees from all departments, sectors and management levels were invited. This resulted in two follow-up processes. One deals with the sustainability positioning of SQS as a marketing and communication task (external orientation). The other deals with it as a task of organisational development (internal orientation). As part of the second process, four projects were defined on the basis of another broad-based workshop, which are intended to advance SQS in the areas of «Culture and Communication», «Leadership and Organisation», «Processes» and «Human Resources». Each project is assigned a team, which is led by a member of the management and consists of representatives from all management levels.

SQS recognises its employees in other ways. For example, all permanent auditors benefit from an average of 15 days of training and further education. New employees are intensively introduced to processes and systems so that they master their specialist area and modern auditing techniques. SQS has facilities to support employees in challenging situations, for example with external social coaching. In addition, the office offered two apprenticeships for a KV apprenticeship in 2022.

All these forms of appreciation were facilitated in 2022 by the fact that physical meetings were possible again after the pandemic. SQS employees were thus able to meet again in person on a larger scale in Bern for the Extended Auditors' Meeting and the Christmas Dinner of the Head Office, as well as on the occasion of the staff event in Interlaken and at the Giessbach Hotel.

Andrea Kammer 3-4

«Equal pay between men and women is a matter of course for SQS. We are therefore pleased that it has been confirmed by an external body.»

Andrea Kammer, Head of HR/GL Secretariat

«With these projects, we have set ourselves the goal of successfully advancing the organisation – together as a team!»

Franziska Römer, Team Leader Customer Service Food and Packaging

Mit den Projekten haben wir uns vorgenommen, die Organisation erfolgreich weiterzubringen – gemeinsam als Team!

Franziska Römer, Teamleiterin Kundendienst Lebensmittel und Verpackungen

Conditions of employment

The employees at the headquarters in Zollikofen work 42.5 hours per week on a flextime basis with a full workload. In the course of the Corona pandemic, we launched a home office concept, which remained in place even after the pandemic. 

We offer our auditors an annual working time model so that they can deal with the fluctuations in workload during the year in a self-determined and flexible manner. All employees have the option of working part-time. They are entitled to at least five weeks of holiday per year - one week more than required by law. Employees under the age of 20 and over the age of 50 receive an additional five days off. Early retirement is possible from the age of 60.

Personnel structure

SQS employs 184 (incl. SQS DE) permanent and 304 freelance employees. The proportion of female permanent employees was 48 per cent. The freelance employees included 273 auditors and 31 technical experts. Since the end of 2020, the SQS Board has been made up of equal numbers of men and women.

The permanent auditors (including members of the Executive Board) ensure the management of the mandates as lead auditors. The other permanent employees work at the Head Office in Zollikofen and at the Branch Office in Milan. The permanent auditors are supported by freelancers who perform either lead or co-functions. For the auditing of specific standards, additional external experts are called in who have the necessary technical competence.

Pension fund

All permanent employees belonged to our pension fund at the end of 2022. We offer an attractive occupational pension plan in the extra-mandatory area, with benefits that are significantly above the statutory minimum. Our freelance employees are covered by their respective employers.

The capital of active insured persons was paid an interest rate of 1 per cent, while the conversion rate of the retirement assets was 5 per cent. The challenging investment year 2022 was characterised by volatile markets, rising interest rates and geopolitical tensions. Due to the negative investment return of -8.47%, our coverage ratio fell from 129.8% in the previous year to 117.2%. 

As part of the asset management mandate, we commissioned an ESG sustainability rating for the second time for the 2022 financial year. ESG stands for environment, society and corporate governance. In addition, we defined business activities in which our pension fund foundation does not wish to invest for sustainability reasons. The reporting gave us a new perspective on the greenhouse gas emissions caused by our portfolio and the impact on other relevant sustainability aspects. 

In summary, we can state that our pension fund is in a good position - even after a difficult year - with regard to the coverage ratio, the appropriate actuarial parameters and its accumulated reserves.

Value preservation

SQS sees its contribution to the preservation or regeneration of our natural foundations of life as a duty and a business opportunity. Since 2019, it has been working with the myclimate foundation to measure its ecological footprint. The corresponding results for the year 2022 can be read in the latest myclimate report and are summarised below.

SQS's footprint in 2022 was around 937 tonnes of CO2 equivalents. However, this does not represent an improvement on the 958 tonnes reported in the 2021 Corporate Report. The reason for this is an adjustment of the calculation method by the service provider Ecoinvent. According to the new calculation method, the footprint in 2021 had been around 843 tonnes of CO2 equivalents.

At COP 26 in Glasgow in autumn 2021, the replacement of the Kyoto Protocol by the Paris Agreement was concretised. This has far-reaching consequences for the mechanisms in the market with CO2 certificates (more information can be found here). This includes the fact that a designation as a "climate-neutral organisation" is no longer possible in the previous form.

Due to a fundamental evolution of our attitude and activities regarding sustainability as well as the changes mentioned above, we have decided to re-evaluate the way we contribute. The focus will be on local activities. We are currently evaluating different options and projects on how we can contribute to the reduction or bonding of greenhouse gases. Accordingly, we have discontinued the financing of the previous myClimate support project in Tanzania by means of CO2 certificates.

The business opportunity of the sustainable transformation of companies presents itself in two ways. On the one hand, SQS promotes sustainable corporate management with regard to economic (ISO 9001), ecological (ISO 14001) and social aspects (ISO 45001) with its core business - the testing and certification of the three main ISO standards. This effect unfolds precisely in the interaction of the three standards. In order to better communicate the contribution and potential of its core business to sustainable development internally and externally, SQS makes the Integrated Management System a central marketing term and -offering. On the other hand, it is investing in the development of new products on the subject of sustainability in the non-accredited sector (cf. the section on «new business fields»).


SQS's mobility concept promotes low-emission business travel. A graduated flat-rate expense allowance motivates auditors to procure economical vehicles and thus reduce CO2 emissions. Those who do without a car and travel exclusively by public transport are reimbursed for the cost of a 1st class GA travelcard as well as for mobility and taxi use. SQS pays for the SBB half-fare travelcard for all permanent employees.

Due to the business model, business travel is still responsible for almost three quarters of our total CO2 emissions. Due to the removal of most pandemic-related restrictions, the mobility of auditors has generally increased again. Last year, our staff travelled over 1.5 million kilometres by land and half a million kilometres by air. About 20% of the emissions are accounted for by hotel stays during audits lasting several days.

The continuation of the home office concept introduced during the pandemic is proving very popular with staff at the office. On average, our employees work about 60% from home, which has greatly reduced commuting compared to the past. Emissions in this area have increased only marginally compared to the previous year, which can be explained by the increased number of employees in Zollikofen.

Also in 2022, numerous employees took part in the "Bike to work" initiative and thus not only avoided emissions but also did something good for their personal health.


Our energy consumption at the headquarters in Zollikofen has risen again slightly compared to the previous year, but is still about one fifth below the pre-pandemic level. This is also directly attributable to the home office concept. 

Compared to 2021, electricity consumption at the office has increased by 12.5%. In addition to the high temperatures during the summer months, this is mainly due to the fact that employees were again allowed to come to work all year round. At the beginning of 2021, there had been a federally imposed home office obligation for several weeks. In addition, more seminars and internal training courses were held in Zollikofen again, which led to a sharp increase in the number of visitors compared to the previous year.

The photovoltaic system on the roof of our headquarters supplied 66.5 megawatt hours, which were directly fed into the grid and sold.


Further information

Strategic target achievement 2022 +


Target 2022

Actual 2022



F1 Turnover

CHF 44'705’054

CHF 44'198’161

F2 EBITDA (Operating result I)

CHF 1'999’909

CHF 1'153’991

F3 EBITDA-margin





K1 Customer satisfaction auditors (Scale 1-5)

Hold 4,5 


K2 Acquisition

  • New customers
  • Cross-Selling





K3 Hit rate               Offer via Account Management

  • New customers
  • Cross-Selling





P2 Technical  Compliance

Hold approvals, 
Prevent suspensions and sanctions

Approvals were held, suspensions and
sanctions prevented

P3 Organisational Compliance

Minimising risk in a dynamic legal environment

No indications of non-compliance with organisational compliance (including violations of independence and impartiality).
Employees, learning and development          

Employees, learning and development

Goals are formulated for 2023, as no MA survey was conducted in 2022.




Target 2023



F1 Turnover

CHF 46,0 Mio.

F2 EBITDA (Operating result I)

CHF 1,70 Mio.

F3 EBITDA-margin




K1 Customer satisfaction auditors (Skala 1-5)

Hold 4,6

K2 Acquisition


New customers






K3 Hit rate

Offer via Account Management


New customers










P2 Technical Compliance

Hold approvals,

Prevent suspensions and sanctions

P3 Organisatorische Compliance

Minimising risk in a dynamic legal environment

Employees, learning and development


M1 Commitment towards the employer

Positive development compared to survey 2021

Employee survey 2023 (level 2021 - 80)

M2 Satisfaction with work situation

Positive development compared to survey 2021

Employee survey 2023 (level 2021 - 68)

M3 No resignation

Positive development compared to survey 2021

Employee survey 2023 (level 2021 – 74)

M4 Attractive employer

Positive development compared to survey 2021

Employee survey 2023 (level 2021 - 69)

M5 Recommendation Employer

Positive development compared to survey 2021

Employee survey 2023 (level 2021 - 69)

Overview of the main issues +

Key issues/fields of action

Delimitation of the key issues and affected stakeholder groups

Management approaches

Value creation:
Economic performance

  • Accreditations and approvals

  • Finances

  • Partnerships

  • Digital transformation

The information includes the head office, the branch office in Milan, all business activities, all permanent and freelance employees as well as partners of SQS.

SQS Switzerland is involved in the following organisations:


SQS BS GmbH (100%)


SQS Deutschland GmbH (100%)




(Minority participation)




(Minority participation)


In addition, SQS is represented in the Board of Trustees of the Foundation for Research and Education «Quality».

SQS is a not-for-profit organisation. It finances its growth independently. It is legally obliged to keep books and accounts and to carry out regular audits. In addition, as an accredited audit company, SQS is subject to a wide range of requirements from the accreditation bodies. Processes are digitalised as far as reasonable and efficient. The management of participations and cooperations is carried out within the framework of strategic guidelines.

Value creation:
Product responsibility

  • Customer satisfaction and -loyalty

  • Impact of the service offering

  • Further development of the service offering

  • Protecting the privacy of customers

The information relates to the entire business activity as well as to the SQS customers.

The customers' wishes and their satisfaction are at the centre. SQS wants to promote the sustainable success of its clientele through attractive services. Consequently, customer satisfaction surveys, customer loyalty and the continuous further development of the range of services are important fields of action.

Social responsibility

  • Compliance with laws, values and the Code of Conduct

The statements refer to the entire business activity, to all permanent and freelance employees as well as to other affected stakeholder groups.

SQS anchored its core values of credibility, neutrality, independence, honesty and incorruptibility in a Code of Conduct for employees.

Social responsibility

  • Employee satisfaction and -loyalty

  • Training and further education

  • Health and well-being

  • Occupational pension provision

As a rule, the figures cover all permanent employees.


  • The information regarding training and further education also includes freelancers (without further education hours).

  • The occupational pension provision relates only to permanent employees in Switzerland.

SQS relies on qualified, capable and motivated employees. It attaches great importance to regular training and further education, systematic risk identification and situational improvement measures for the employees' working environment, as well as surveys on their satisfaction.

Value conservation:
Ecological responsibility

  • Energy

  • Greenhouse gas emissions

  • Business transactions

SQS records the environmental indicators for the head office. The branch office in Milan, the offices in Constance, DE and the workplaces of freelance employees are not covered. The greenhouse gas balance drawn up in collaboration with the myclimate foundation is based on the internationally recognised «The GHG Protocol: A Corporate Accounting and Reporting Standard». It includes all climate-relevant greenhouse gases that fall under the «operational control» of SQS.

As a service provider, SQS has a relatively low environmental impact compared to companies in other industries. The fields of action business traffic, energy consumption and emissions are identified. With its mobility concept and measures to raise awareness, SQS aims to mitigate the negative impacts.

Value conservation:

  • Knowledge management

The information includes the head office, the branch office in Milan, the registered office of the subsidiary in Constance, all business activities, all permanent and freelance employees as well as partners of SQS.

The vision «Work Smart by SQS» serves as an orientation framework for the digital working environment. With «Starmind», SQS has a digital and self-learning knowledge management system.

Stakeholder groups and contacts +

Stakeholder groups

Type of exchange



Discussions during on-site audits

Annually resp. depending on the standard

Customer satisfaction survey

Every three years resp.

depending on the standard

Exchange at seminars, sector-specific conferences and information events for customers


SQS-blog, E-newsletter

Several times per year


Several times per year

Permanent employees

Employee appraisal


Employee satisfaction survey

Every two years

Exchange at internal training and further education events

Several times per year

CIP mail for submitting suggestions for continuous improvement


Freelance employees

Exchange at internal training and further education events

Several times per year

CIP mail for submitting suggestions for continuous improvement


Association members

General Assembly


SQS-Blog, E-Newsletter

Several times per year

Association bodies

General Assembly



At least five board meetings per year and monthly reporting


Advisory Council

Annual Advisory Board Meeting


Political Advisory Council

At least two meetings per year



Yearly: Main revision in spring, interim revision in autumn


SQS-blog, E-newsletter

Several times per year

Advisors of the SQS clientele

Sector-specific exchange


SQS-blog, E-newsletter

Several times per year


Annually resp. depending on the standard



Several times per year



Several times per year

* Standard setters, accreditation- and approval bodies, legislators, authorities

* Standardgeber, Akkreditierungs- und Zulassungsstellen, Gesetzgeber, Behörden

Staffing of the Board and Executive Board +
Staffing of the Advisory Council and the Political Advisory Council +