ISO 29990:2010

Learning services for non-formal education and training
(The ISO 29990:2010 standard was withdrawn on 18 December 2018, certificates are still valid until 17 December 2021. Recertification according to ISO 29990:2010 is still possible until 17 June 2020 with a shortened term.)


Lifelong learning is more in vogue than ever before. If learning services of a high standard are to be provided, then it is absolutely imperative that they cater to the needs of the customers and meet specific criteria recognised in the sector. As an extension of ISO 9001 with specific reference to the sector, the international standard applies to all learning service providers from primary school right through to university and all further education organisations.


ISO 29990 offers the basis for a relevant management system geared specifically to education and the continuous improvement of the management system, the processes and the services.

Target groups

Educational establishments


3 years - there is an annual audit to ensure that standards are being maintained and a recertification audit after 3 years.


The SQS certificate of conformity with ISO 29990 has international recognition.


ISO 29990 is compatible with ISO 9001 (quality management), with all other management system standards and with eduQua.

Franziska Wey
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