Services offers

Services at the highest level

Meet high expectations with quality assurance: SQS will show you the way.

It sounds trite: Service comes from «providing a service», the provision of a service to meet a need. Seen in this way, almost all individuals, businesses and organisations are service providers and together form today's global service economy. The successful ones in this respect are those that provide high-quality services. Whether in consulting, marketing, trade, transport or the transfer of knowledge and skills: Everywhere it is necessary to meet the ever increasing demands of customers, clients and other stakeholders at all times. Those who fail to meet expectations are also doing themselves a disservice.

ISO 9001 as a basis

SQS has the appropriate tools to promote quality assurance in companies and organisations that provide services and to establish it in a sustainable way. We evaluate and certify both inter-sectoral and industry-specific quality standards. Among the former, the well-known ISO 9001 standard is, of course, an excellent foundation for a company-specific management system, which brings constant improvement into focus as a permanent task for the organisation. It is compatible with other system standards and requirements, including the fields of the environmental management system (ISO 14001), occupational health and safety (OHSAS 18001) and risk management (ONR 49000 series).

Specific offers

For quality assurance in industries with unique requirements, there are a variety of precisely coordinated tools. The quality of music schools (quarte), call centre services (DirectMarketing quality seal) or employment and integration programmes (SVOAM) can be certified, as can the management systems of medical practices (Good Medical Practice®) and the data protection management systems of organisations that process personal data (GoodPriv@cy® and VDSZ). Wherever services are provided at a high level, SQS offers designated specialists to provide assistance for the quality assurance of management systems.

Overview of the offer

Main standards

Certification of quality management systems
Certification of environmental management systems
Certification of occupational health and safety
Certification of energy management systems
Certification of the Global Standard for Consumer Products
Certification of the Global Standard for Packaging and Packaging Materials (The Issue 4 looses its validity per December 31, 2015 and will be replaced by the Issue 5.)
Certification of the global standard for packaging and packaging materials
Biocontamination control
This product will be certified in Italy only. (The responsible product manager, Mr Silvio Genovese will be glad to answer any further questions regarding this product).
Quality management system for customer contact centers
Certification according to the requirements criteria of the European Code of Good Practice for Food and Feed
Certification of Social Responsibility Management Systems
Certification of quality management systems of medical device manufacturer (The standard ISO 13485:2003 lost its validity by August 30, 2012 and was replaced by the revision 2012.)
Certification of quality management systems of medical device manufacturer (The standard EN ISO 13485:2012 looses its validity per 28.02.2019 and will be replaced by the revision 2016.)
Certification of quality management systems of medical device manufacturer
Certification of management systems throughout the food chain
Learning services for non-formal education and training
Certification of social management systems based on cooperation with SA8000. In cooperation with IQNet Ltd, SQS offers SA8000 audits with an SA8000 certificate issued by IQNet Ltd. (The standard SA8000 looses its validity per September 30, 2017 and will be replaced by SA8000:2014.)
Certification of social management systems based on cooperation with SA8000. In cooperation with IQNet Ltd, SQS offers SA8000 audits with an SA8000 certificate issued by IQNet Ltd.

Additional standards

(For any further information concerning the product please contact the product responsible, Mr. Silvio Genovese.)

National schemes

Certification of further education establishments
(For any further information concerning the product please contact the product responsible, Mr. Jan Marinesse.)
This product will be certified in Italy only. (The responsible product manager, Mr Alberto Rencurosi will be glad to answer any further questions regarding this product).
Certification of institutions for the disabled
Certification of institutions for the disabled (FSIO-DI 2000 will be replaced by Q-disabled institution:2016, formerly FSIO-DI 2000.)
Quality management system for use in retirement and nursing homes
External audit of institutions for the disabled

Labels

Evaluation of management bodies according to the Corporate Governances basis with issuance of the Best Board Practice® Label
This product will be certified in Switzerland and Liechtenstein only. (The responsible product manager, Mr Hubert Rizzi will be glad to answer any further questions regarding this product).
Requirements to suppliers of products containing security elements
Under the Federal Constitution, women and men have a right to claim equal pay for equivalent work. This topic is continually discussed in detail at the level of politics and the trade unions. Salary structures are also often tailored to the internal growth of a business and many times do not reflect the actual circumstances.
Quality management system certification tailored to the needs of medical practices
Certification of electricity from renewable energy sources according to the VUE label
Certification of electricity from renewable energy sources according to the VUE label
Management excellence certification of non-profit organisations (According to VMI)
Certification of wood and paper processing companies
Certification of safety systems in outdoor and adventure activities (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)
Association certification procedure in accordance with the quality standards of the «swissPRM Association of Swiss Project Resources Managers»
Certification system for a standardised production standard in the offset printing sector. (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)
Certification of personnel recruitment and hire firms in accordance with the quality standards of swissstaffing (association of employment and recruitment agencies of Switzerland).
Model for the development and certification of an integrated quality/environmental management system
You are developing and managing the organization and the employees in a professional and sustainable manner. (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)

Assessment models

Evaluation of data centre infrastructure (For any further information concerning the product please contact the product responsible, Mr. Wolfgang Schwarz.)
Assessment of management systems of organizations and enterprises on the basis of the EFQM criteria and industry-specific quality criteria.
Evaluation of integrated management systems (The certification by SQS is not offered any longer. Existing certificates stay valid until the end of their validity.)

Information